[youtube=http://youtube.com/watch?v=QtGGe0bebnk] Apologies to Rob. Rob! You are a good person and I am a monster for forgetting your name. The Kaizen team last night put up the VHS banner over the lockers, did the dishes, cleaned out all kinds of cruft, tossed about 30 pens that didn’t work any more, and generally did a kick-ass […]